Super Micro Computer, Inc.

 Support Home
 Online Support FAQ Search OS Compatibility
 Onsite Services
 Quick References

Online Support

Search FAQ

Most popular FAQs

Enter Search Keywords separated by commas (keywords will be logically ANDed)

By FAQ ID Use Wild Cards(e.g. OS*)
Choose Categories
1. I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2. There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods.

Super Micro Workstation Configuration Details as below:-

Motherboard Supermicro X9DAI
Processor Xeon E5 2665 2.40 Ghz (Single CPU)
RAM 16 GB REG. DDR3 1600 Mhz.
HD 2TB Sata
Graphic Card Nvidia Quadro 600
OS Windows 7 -64 bit – Prof.

Please kindly provide the solution for the same ASAP.
3. I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive ( with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card ( (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
4. How do I create a bootable USB stick?
5. I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
6. How to flash iSCSI option ROM to AOC-SG-I4?
7. I have this server : At the system initialization it hang with a post code “B7”. I try to search AMI bios post code on your web site but I don’t find them. Do you have a description list of AMI bios post code ? Do you know what means the post code “B7” ?
8. I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
9. What's the difference between the 82579LM and 82574L chipsets for the upcoming of the socket type LGA1155 motherboard?
10. Does the FAQ below point to a dead-end?

I have a customer who purchased 5 HDS-FI785D-M01 Fusion cards, he thinks he is having a driver issue (I am getting third party information on this). I saw that it was an issue at one time anyway since it was posted but the link is dead.

Can you send me a direct link to these FusionIO drivers please…?
Also where can I get the manual for this?

Latest FAQs

1. Installed 3 AOC-S3108L-H8IR raid controller on X10DRC-LN4+ motherboard. IPMI is only able to detect 2 raid controllers in Server Health. (11/20/2015)
2. We have a X9DRL-iF motherboard. When COM2 receives a specific byte string: 0x1b 0x28 at 115200 speed, it stops being able to send or receive data. The serial port will work again if we reboot (warm or cold) the system. (11/20/2015)
3. I recently purchased your 504-203B 1U Chassis along with the A1SRI-2758F Motherboard. Which Riser Cards can I purchase for this combination chassis/motherboard? (11/20/2015)
4. Will any of your dual Xeon boards support the E5-2699 v3 (45M Cache, 2.30 GHz) CPU and have drivers for BOTH Windows 8.1 and Windows 10? (11/20/2015)
5. Is there a PCI-E x 16 riser card available for the SC825TQ-563LPB chassis? (11/20/2015)
6. I have a SYS-1028R-WTNRT with a storage controller AOC-S3108L-H8iR. The system refuses to display the LSI controller information during POST. I have update to the latest BIOS, use CTRL+R and CTRL+H shortcuts and still nothing. (11/20/2015)
7. I am using the SBE-720E enclosure and I currently have few twin blades on this enclosure. Is it possible to add different blades into this enclosure? (11/20/2015)
8. Currently using MBD-X9DRW-iF Motherboard with BIOS v1.0b and experiencing an issue where all SATA HDDs connected to the SCU drop intermittently and cannot recover. Do we need BIOS update? (11/20/2015)
9. Does the A1SAI-2750F motherboard comes with the I/O shield for the SC101i or do we have to order it separately? (11/20/2015)
10. Can we install the rear HDD bay kit MCP-220-82609-0N on this SuperServer 6028R-TDWNR? (11/20/2015)

Contact / Services:

Tech Support Contact
24 Hour SuperServer Hotline
Submit Your Issue
Onsite Services
Regular Maintenance Services Login

Additional Resources:

Supermicro FTP Site
BIOS List: Intel / AMD
IPMI Resources
Serial Number Guide
Product Manuals
Software Code Library

Product Matrices:

Motherboard Matrix
AMD Motherboard Matrix
Power Supply Matrix
Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra
Riser Card Matrix
Front Chassis Bezels
Heatsink Matrix
System Fan Matrix
Terms & Conditions   |   Privacy   |   Investor Relations   |   Jobs   |   Site Map
SuperServer® | Motherboards | Chassis | SuperRack® | SuperBlade® | Embedded | Networking | Storage | Accessories | AMD Solutions | Power Supplies
Copyright © 2015 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.