Your Privacy Is Important To Us!
Supermicro protects the personal information you provide us. Access to users' personal information is limited to people who need it to perform their job functions. Authorized third-party agents may also need access to some of users' personal information. For example, if Supermicro needs to ship products to customers, it shares the customer's name and address with the shipping company. Supermicro only provides third-party agents with the minimum amount of information needed to complete the requested transaction. Otherwise, we do not share personal information with third-parties without the user's permission to do so.
Types and Uses of Personal Information
Supermicro may use your personal information in the following ways:
Supermicro only uses personal information in the ways specified when collected. Supermicro will not change the way in which we use a user's personal information unless the user consents to the new usage.
- Account Information - Tells Supermicro who you are, how to ship products to you, how to contact you, and provides billing information.
- Passwords and IDs - Provide you with access to your profile areas and to protected content.
- E-mail - Used to raise and respond to questions and to distribute information about Supermicro and its products and services.
- Transactions - Show which products and services a user has requested.
- Customer Feedback and Support - Provides a mechanism for requesting information from Supermicro.
Supermicro may provide links to third-party web sites. Supermicro does not control third-party sites, and therefore encourages users to review the privacy policies posted on all third-party sites.
Supermicro will not retain a user's personal information longer than is necessary for the purposes for which it was collected.
Supermicro does not knowingly collect personal information from children under the age of 13. If Supermicro learns that it possesses information from a child under the age of 13, we delete that information from our systems. Supermicro encourages parents to go online with their children. Parents should be aware of the sites their children visit and whether those sites are appropriate for them. Parents should be aware of web site privacy policies and learn how their children's information is being used. Children should be taught never to provide personal information about themselves unless supervised by a parent or responsible adult.
Accessing and Updating Information
Supermicro needs users' help in verifying the accuracy of personal information. Please notify us of any changes to your name, title, phone number(s), address, and/or e-mail address.
Notice About the Information We Collect
When you access Supermicro WebSites, client information and the essential and nonessential technical information listed below is collected automatically. We refer to these categories collectively as "access" information. No other information is collected through our WebSites except when users intentionally send it to us (for example, by clicking on a link to send us an e-mail). The information users choose to send us is described below as "optional information."
Automatically Collected Access Information
- Client information: the Internet domain and Internet address of the computer you are using.
- Essential technical information: identification of the page or service you are requesting, type of browser and operating system you are using; and the date and time of access.
- Nonessential technical information: the Internet address of the web site from which you linked directly to our WebSite, and "cookie information" described below.
When you send us an e-mail: your name, e-mail address, and content of your e-mail.
When you complete online forms: all data you choose to fill in or confirm, including credit and/or debit card information if you are ordering a product or making a payment, as well as information about third parties if you are ordering a gift and requesting that it be sent directly to the third party.
Often a cookie enables Supermicro to tailor what you see according to the way you entered the WebSite For example, if you entered by identifying yourself as a student, your subsequent views of information might be tailored for "educational" customer audiences. For this kind of cookie, the information stored in the cookie might include the following (formatted for legibility):
Name: SMC_cookie Session: 973016679.275537|
Expires: Tue, 01-Aug-2004 22:40:58 GMT
Guidelines for Linking to Supermicro's WebSites
Any website that links to Supermicro's WebSites:
- May link to but not replicate Supermicro content
- Should not create a border environment or browser around Supermicro content
- Should not state or imply that Supermicro is endorsing it or its products
- Should not contain content that could be construed as distasteful, offensive or controversial, and should contain content appropriate for all age groups
- Should not use Supermicro's trademark(s) without Supermicro's permission
- Should not present false information about Supermicro products or services
- Should not misrepresent its relationship with Supermicro.
When making a Technical Support Request, your e-mail address is required so that we may provide you with information on the status of your request. All information within our Technical Support and FAQ areas is used solely to respond to questions and for no other purpose. Registration is free. Visitors can continue using these services even if they do not register. During registration, visitors must supply a username, password and email address. Visitors can later supply additional information they wish to share with others as part of their profile. This information is used solely to login to the support system and for no other purpose.
Client information is used to route the requested Web page to your computer for viewing. In theory, the requested Web page and the routing information could be discerned by other entities involved in transmitting the requested page to you. We do not control the privacy practices of those entities. Essential and non-essential technical information helps us respond to your request in an appropriate format and helps us make WebSite improvements.
Optional information helps us provide services or information tailored more specifically to your needs or to forward your message or inquiry to another entity that is better able to do so. It also helps us make WebSite improvements. We may use non-identifying and aggregate information to better design our WebSites. For example, we may report that A number of individuals visited a certain area on our WebSite, or that B number of men and C number of women filled out our registration form. We do not disclose information that could be used to identify users.
Supermicro may retain client information after the Web page is transmitted. We do not try to obtain information to link it to individuals who browse our Websites. However, on rare occasions when a user unlawfully attempts to breach computer security, logs of access information are retained to permit a security investigation. In such cases, the information may be forwarded to law enforcement agencies.
Under the federal Freedom of Information Act, any records in our possession at the time of a Freedom of Information Act Request may be subject to inspection by or disclosed to members of the public.
We use the information you provide when placing an order or requesting support only to complete the order or support request. We do not share this information with third parties except to the extent necessary to complete the order or request. Similarly, we use information you provide about third parties when placing an order or request only to complete that order or request. We do not share the information with third parties except to the extent necessary to complete the order or request.
Generally Supermicro uses return e-mail addresses only to respond to users' email. Email addresses are generally not used for other purposes and not shared with third parties. We do not use or share personally identifiable information provided to us online other than as described herein without notice to the user and an opportunity to prohibit such use.
Providing Information Is Your Choice
Supermicro's WebSite users may choose not to provide personal information. However, certain features of our WebSites will not work without routing information and/or essential technical information. Failure to provide routing, optional, or nonessential technical information will not prevent use of our Websites, but may prevent use of or access to certain WebSite features.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and insure the correct use of information, Supermicro has adopted physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These procedures are consistent with Supermicro's Privacy Policies and the laws and regulations of the State of California.
We track visitor traffic throughout our WebSites. This information is broken down per page and used to determine what areas of our WebSites are most popular.
How To Contact Us
If you have questions about Supermicro’s privacy policies and practices, please call us at (408)503-8000 or e-mail us at Webmaster@Supermicro.com. If you wish to review or change information gathered about you via a Supermicro Website, but do not know how, the webmaster will assist you.
Super Micro Computer, Inc.
980 Rock Ave. San Jose, CA 95131-1615, USA
General Info: Marketing@Supermicro.com
Tech Support: Support@Supermicro.com
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